FAQ

Frequently asked questions

What are the shipping options?


I USE THE MOST EFFECTIVE MODE OF SHIPPING TRANSPORTATION. USPS PRIORITY MAIL, FED-EX, UPS, WHICH EVER PROVIDES A TRACKING NUMBER AND IS INSURABLE. ALL PACKAGES ARE INSURED. PLEASE ALLOW 1 WEEK TO PROCESS, PACKAGE AND TO SHIP. I WILL PROVIDE TRACKING NUMBER ONCE PACKAGE SHIPS. IF YOU WOULD LIKE TO SHIP FASTER THAN THE SHIPPING I PROVIDE PLEASE LET ME KNOW ASAP (ADDITONAL CHARGES WILL APPLY).




What do I do if I received a defective order?


I STRIVE TO MAKE SURE YOUR ARTWORK ARRIVES IN EXCELLENT CONDITION. SOMETIMES AS WE ALL KNOW PACKAGES MAY ARRIVE DAMAGED. IF THAT IS THE CASE PLEASE CONTACT ME IMMEDIATELY. TAKE PHOTOS OF THE DAMAGE. THIS WILL BE HANDLED IN A CASE BY CASE BASES. ORIGINALS UNFORTUNATELY CANNOT BE REPLACED. PLEASE NOTE THAT ORIGINAL PIECES ARE THAT ORIGINALS AND ANY LITTLE SCRATCH, BUMP ETC. SHOULD NOT BE CONSIDERED A FLAW/DEFECT BUT MORE SO PART OF THE UNIQUENESS OF THE PIECE. ALL ARTWORK IS INSURED AND CLAIM REPORT MUST BE FILED WITH THE CARRIER IF IT IS LOST OR STOLEN, SEVERLY DAMAGED. PRINTS CAN BE REPLACED...AGAIN PLEASE CONTACT ME IMMEDIATELY VIA EMAIL AND ATTACH PHOTOS. PLEASE NOTE ALL ART WORK SHOULD NOT BE PLACE IN DIRECT SUNLIGHT. ANY DAMAGED CAUSED BY NEGLENCE IN FOLLOWING THIS RULE WILL NOT BE CONSIDERED A DEFECT AND UNFORTUNATELY CANNOT BE REMEDIED.




HOW SHOULD I CARE FOR MY ARTWORK?


PLEASE DO NOT PLACE ARTWORK IN DIRECT SUNLIGHT IT WILL FADE OR DAMAGE THE ARTWORK. NEGLEGENCE IN FOLLOWING THIS RULE WILL CONSTITUTE DEFECTIVE POLICY VOID. SO, PLEASE CARE FOR YOUR ARTWORK AS I WOULD. NO DIRECT SUNLIGHT WITH HELP YOUR ART LAST A VERY LONG TIME! 1. DO NOT HANG IN DIRECT SUNLIGHT. 2. KEEP AN AREA MODERATE TEMPARATURE AND LOW HUMIDITY. 3. DO NOT USE WATER OR ANYTYPE OF CHEMICALS TO CLEAN YOUR CANVAS ARTWORK. 4. IF NEEDING TO CLEAN CANVAS FROM DUST, USE A SOFT DUST RAG OR LINT FREE CLOTH. 5. CARRY YOUR ARTWORK BY EDGE OF STRETCHER BARS.